Shipping

Some products on DOPECHIEF.COM are made to order and ship from one of various fulfillment facilities within Canada and the US. About 60% of the items are made within Canada and the rest in the US. This means that while you may order several items from the site, they may not always arrive together in one package. 
All the custom works such as original works of art, and custom one off pieces are made by the artist and are packed and shipped from his studio located in downtown Hamilton ON.

 

PLEASE NOTE:

Expected Delivery Time (DELAYS)
Canada: 3-7 business days**(Please expect delays due to the holiday season. Items cannot be guaranteed to arrive before Christmas.)
USA: 7-10 business days**(Please expect delays due to the holiday season Items cannot be guaranteed to arrive before Christmas.)

Returns

Apparel and merch

If the item you purchased is not the correct size or there is an issue with the item please email inquirychief@gmail.com with the subject as "Issue with order" and a brief description of what the issue is with the item you received. Please note if the subject is not clear your email may not get sorted properly and become lost. 

Custom Art and original work

All custom art and original works are final sale. All custom works and one-of-a-kind pieces are shipped with insurance to ensure if any damage does accure it is covered. This is especially important for large paintings and sculptures. If you receive your art work damaged please send an email to inquirychief@gmail.com with the subject as "Issue with Artworkand a brief description of what the issue is with the item you received. Please note if the subject is not clear your email may not get sorted properly and become lost.

 Refunds

All original works of art are final sale and not subject to a refund. If you've ordered an apparel item or have an issue with your order please email inquirychief@gmail.com with the subject "refund" and a brief description of the issue you are having with your order.